We appreciate your business with us. Please review the following guidelines to ensure a seamless and straightforward return or exchange experience.
To qualify for a return or exchange, items must meet the following criteria:
Timeframe: Products must be returned within 30 days of the original purchase date.
Condition: Items must be in their original packaging, unaltered, and completely free of any noticeable signs of use or wear.
Exceptions: Special orders, custom items, and non-stock items are considered final sale and cannot be returned or exchanged.
If you would like to exchange an item for a different type, size, or specification, please follow these steps:
Prepare the Packing Slip: Clearly specify the desired specifications of the new product on your original packing slip.
Package the Item: Enclose the completed packing slip inside the return shipping package.
Shipping Costs: Customers are responsible for the inbound shipping cost of the original item. D&D Supply will cover the outbound ground shipping cost for the new replacement item.
If you prefer a refund rather than an exchange, please follow this process:
State the Reason: Clearly write the reason for the return on your original packing slip.
Select Payment Method: Specify whether you would like the funds credited back to your original charge card or your PayPal account.
Refund Amount: The full purchase price of the product will be refunded, excluding any original shipping charges.
Package the Item: Include the packing slip in the box and ship it to our facility.
If you received a defective item or there was an error with your shipment, please contact us immediately so we can correct it at no additional cost to you.
Email: info@fmcarbide.com
Phone: (248) 310-9599
Please address all return and exchange packages exactly as follows:
info@fmcarbide.com
FM Carbide | 33717 Woodward Ave. | Suite 112
Birmingham, Michigan | 48009 | USA
P.: +1 (248) 310-9599
Thank you for your cooperation and understanding. We look forward to assisting you further.