Thank you for choosing FM Carbide. Please review the following terms before requesting a return or exchange.
Returns and exchanges must be requested within 30 days of the original purchase date. Items must be new, unused, unaltered, and in their original packaging. Cutting edges must show no signs of use, mounting, or wear.
Special orders, custom items, and non-stock items are final sale and cannot be returned or exchanged.
All returns and exchanges require a Return Goods Authorization (RGA) number issued by FM Carbide. To request one, contact us at info@fmcarbide.com or (248) 310-9599 with your order number, the item(s) you wish to return, and the reason for the return.
Once approved, we will send you the RGA number and the return shipping address. Please do not ship any item before receiving your RGA. Packages received without a valid RGA number may be refused.
The customer is responsible for return shipping costs. For exchanges, FM Carbide will cover standard ground shipping for the replacement item.
Refunds are issued after the returned item is received and inspected. Approved refunds cover the full purchase price of the product, excluding original shipping charges, and are credited to the original payment method. There is no restocking fee.
If you receive a defective item or an incorrect shipment, please contact us right away. We will issue an RGA and correct the issue at no additional cost to you. Claims for manufacturing defects are handled in accordance with the manufacturer's warranty.
FM Carbide, a registered trade name of D&D Supply Inc.
33717 Woodward Ave., Suite 112, Birmingham, MI 48009, USA
info@fmcarbide.com | (248) 310-9599